OUR POLICY

APPOINTMENTS

We recommend that you book your next appointment prior to leaving our medical spa so we can be sure to accommodate your requests. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full-service charge. If you’re late for your appointment, your service will end at its regularly scheduled time. We recommend you arrive 10 minutes prior to your appointment without any eye makeup.

**We ask you always confirm your appointment through automated text or via phone call, if your appointment is not confirmed
within 24 hours we will call you to confirm, if there is still no confirmation your appointment will be canceled. 

CANCELLATION/LATE POLICY

At times it is necessary to cancel or change an appointment. Please notify us at least 24 hours in advance. Late arrivals may experience a shortened service. Appointments who do not provide at least 24-hour notice for a cancellation will be charged a full service. All services require a credit card to hold the appointment. Failure to cancel within 24 hours will result in a full-service charge.

PAYMENTS

A processing fee of 3% will be applied when using Credit Cards for Payment. For your convenience, customers may avoid fees by paying with Cash. We accept Visa, MasterCard and Discover.

GIFT CARDS

Gift Cards are available for purchase at the front desk or online by clicking here. We accept Visa, MasterCard and, Discover.

HOURS

Monday 9:30am – 4:30pm
Tuesday – Thursday 9am – 7pm
Friday 9am – 6pm
Saturday 9am – 5pm
Sunday 10am – 4pm

CHILDREN

Due to the intimate space, we cannot accommodate the needs of children. We are preserving the atmosphere we believe is so important to every client who enters our boutique.

MAINTAINING THE LH SPA & REJUVENATION ENVIRONMENT

For your safety, no outside visitors of any shape/size are permitted in treatment rooms (i.e., infants, pets, boy/girlfriends, etc.). If you do plan to bring a visitor with you, please make certain to have another companion to chaperone them (for children under 12) while you are in a treatment. Lash House is a cell-phone free zone, kindly take your calls outside to avoid disrupting other clients.

GRATUITIES

LH Spa & Rejuvenation does not accept gratuities on credit cards. Thank you for your understanding

NO PERIOD POLICY

Lash House Specialists will NOT perform bikini treatments on any menstruating client.

Generally, it is best to get a bikini treatment at least one week before or after your period. In addition to the obvious hygiene safety issue for both client & specialist, the closer you get to your actual period, the more sensitive your body becomes. So be nice to your body & avoid scheduling your appointment on those ultra-sensitive days!

RETURNS

LH Spa & Rejuvenation gladly accepts returns on most merchandise for store credit within 10 business days of the DELIVERY date. Without exception, we will not accept returns on products that are more than 20% consumed; studies have shown that allergic reactions usually occur while using the first 5% of the product. Please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return. At LH Spa & Rejuvenation, we give store credit for your returns, no money back.